Help Centre

Payment Methods :

Footprints accepts all major credit/debit cards including Visa, Mastercard, Switch, Delta and American Express. Footprints dispatches all orders within 12 hours of the order being placed. 

Shipping:

Items are delivered by Royal Mail Special Delivery and a signature is required. Please provide a delivery address where you will be in to sign for the delivery (eg work if not at home)

Delivery to the UK is £5.95 using Royal Mail Special Delivery. A signature will be required upon receipt.

Delivery to Europe and EIRE is £12.  A signature will be required upon receipt

Delivery to Rest of the World is £15.  A signature will be required upon receipt

We deliver to many countries worlwide. However, there are a few countries that we are not currently able to send to.

We can currently ship to: United Kingdom, Channel Islands, Republic of Ireland, France, Spain, Canary Islands, Portugal, Germany, Cyprus, Italy, Belgium, Luxembourg, Greece, Malta, Monaco, Netherlands, Norway, Hungary, Poland, Bulgaria, Slovakia, Czech Republic, Slovenia, Yugoslavia, Finland, Sweden, Denmark, Switzerland, USA, Canada, Australia, New Zealand, Japan, Hong Kong. If you do would like to add your country, simply contact us by email.

Should there be any delay we will telephone or e-mail you letting you know details of the delay. Local import duties may be payable upon receipt. All orders on this site will be charged in British Pounds Sterling.

Terms & Conditions:

By accessing and using our website, you agree to be bound by the terms of use set out below. These may be updated from time to time, therefore please do review our terms regularly. All content of this site are the property of Footprints Ltd and is protected by United Kingdom and international intellectual property laws, including, copyright laws. All software on this site is the property of Footprints Ltd or its software suppliers and is protected by United Kingdom and international intellectual property laws, including copyright laws. The content and software on this site is to be used solely for providing information relating to Footprints Ltd and its products to users of this site. Any other use is strictly prohibited. You may not create a hyperlink or any other connection to this site without the express written permission of Footprints and the use of this website within any other website is strictly prohibited.

Privacy Statement:

We collect and store information given to us by yourselves and these will only be used to contact you regarding our Seasonal sales or in connection to your order. If you no longer wish to receive any information from us, please send an e-mail with the title "unsubscribe" and your details will be removed from our mailing list. All data collected from our customers is protected against unauthorised access, as required by the Data Protection Acts 1984 and 1998 and we follow strict security procedures in the storage and disclosure of information that you have given us, in order to prevent, as far as possible, any unauthorised access.

Pricing and Payment:

We accept all major debit and credit cards including American Express.You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT where applicable at 17.5%.

Credit Card Security:

Our website is a secure site and for your peace of mind, all payments are made through a secure payment site. We guarantee to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.

Privacy:

We use the information you provide us:To process your order, to inform you by post or e-mail of products, services, Seasonal sales or special offers from Footprints Ltd, to contact you by telephone if there is a query regarding your order.

Returns Policy: 

We want you to be happy each time you shop with us. If you are not completely satisfied with your purchase or have simply changed your mind, we will offer you a refund, credit or exchange your item. Please return all items within 14 days of receipt if you are needing a refund. To return your items, please send them to our Returns Dept: Footprints Ltd, Rear 34 High Street, Haslemere, Surrey GU27 2HJ. You will be responsible for any returns postage charge and all returned (non-faulty) goods must be in their original packaging, with the relevant tags attached and in excellent re-saleable condition. When returning any item of footwear, this means they must not have been worn outside.

Please note that any delivery charges will not be refunded, nor will any postage costs incurred by returning the item(s) to us, unless the item(s) are faulty.

Cancellation:

Members of the European Union have a 7 day "cooling off period" in which time they may cancel their order. This may be done by email or telephone.